How do I return my LNG Scientific?

  • You are welcome to return your LNG Scientific at our manufacturing plant. Kindly book a return appointment with our sales team here, sales@lngscientific.co.za
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your LNG Scientific products within 7 days of receipt of your shipment.

  • They must be in original condition
  • They must be unworn, and 
  • In their original packaging

Free gifts, sale or promotional items are not returnable

Face masks and hygiene products are not returnable

Are there any charges for return?

  • There are no charges if you return directly to our plant. 
  • You will be liable for the charges of returning your parcel through our couriers.
  • We can also arrange to collect your LNG Scientific from you at a prespecified return fee. 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, or we will process a refund to your bank account within 10 working days.

Cancelation Policy

Can I cancel My Order?

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

How can I cancel my order?

Get in touch with us here to cancel an item or a complete order.
If the order has not yet been paid for, it can simply be canceled.
If it has been paid for, and delivery is not scheduled a refund will be processed per our refund policy.